MedForward

A pleasure to work with - Prompt efficient services Communication is easy . Highly recommend.

Secure online form with excellent professional service

Nick C. was exceptional. He was very responsive and always polite. He represented MedForward very well and deserves recognition and a raise. Nick built the form exactly to my specifications and made my multiple requested changes always within 24 hours.

I'm writing this as an end-user of one of their forms, not as a customer. I am a frontend software engineer and design user interfaces for a living, which means I am more likely to notice bad design than the typical user. However, I can't believe that any user could complete the form I just did and not notice how poorly it was designed. The experience was so bad that I felt compelled to find out who created it. I was dismayed when I found out that they paid to have such a terrible form built for them. Apart from being unpleasant overall, it was missing many of the hallmarks that indicate a professionally designed form. I included a few examples of these below. They don't adequately convey how bad the user experience was, but I hope they illustrate the basis of my point. The bottom line is that this form appears to be designed by someone who just entered the web design field and has no real-world experience. Do your patients a favor and find a firm that has experienced user experience/user interface designers on their staff. Examples: - Autoformatting or formatting hints Ex: The phone number only accepted digits with no symbols. I entered my phone number in the traditional way (XXX) XXX-XXXX, but it was flagged as an error when I submitted it. - Disclosure of electronic signature. The form asked for a "signature" in the form of a text box on a few of the first pages with no further information. On the last page, they provided the disclosure that entering your name into the box constitutes a binding signature. - Allow additional entries when needed. For a type of input that will scale differently per user in number of entries, it is typically best to use an element that allows the user to add one entry at a time. Instead, for the patient's medication listing, this form had multiple sections, each of which had multiple lines. This was bad enough to begin with, but got worse when I attempted to submit it after entering my medications to find that every empty field on every empty line of that section was flagged as invalid because they were empty. I had to enter something into every field in order to submit it. I have attached a screenshot of this screen.

I use Medforward HIPAA compliant online forms for both my Travel Medicine and Internal Medicine practices. They are easy for both my staff and my patients and travelers to work with. When something needs adjusting, their IT people are very responsive. In 3+ years, I do not recall any issue going unresolved for more than a single business day. I highly recommend them.

Personally, I find it very difficult to find a talented group who is responsive as well as easy to work with. I find these exact qualities in the team at MEDforward. Daneen, is absolutely fantastic. Her "get it done" attitude coupled with an eye for detail, has made the entire project run smoothly. Thank you MEDforward.