Reputation Management

As marketers, we understand how crucial a positive online reputation is, but, we know it can be a little more difficult to sell the need to your clients. That’s why ...

Text messaging is one of the most effective ways to reach consumers in marketing. On average, SMS messages are opened and responded to in less than two minutes, while it ...

We get it, you get it, we get that you get it — online reviews are important to local businesses. That drum has been well and truly beaten into submission. ...

Customer feedback is among the most important information your client’s business needs to gather.  It is vital not just for retaining existing customers, but also for attracting new users and ...

Every year, BrightLocal produces its flagship report on online reviews, the Local Consumer Review Survey, and in last year’s results we noticed some alarming trends that we felt worth further ...

Over the last decade, online reviews have been becoming an ever-more-common part of consumers’ purchasing decisions. But, with customer reviews now being a huge part of online search results, a ...

Today, we’re proud to announce a major update to Reputation Manager with the release of Review Inbox. What is Review Inbox? Review Inbox makes multi-location reputation management simpler. Now you ...

BrightLocal has been studying the impact of consumer reviews for the last nine years and, in that time, we’ve seen a huge spike in importance. In our first-ever Local Consumer ...

It’s time to gather around the campfire and tell some spooky Google My Business (GMB) horror stories. Since he shares the name of Friday the 13th killer Jason Voorhees, it’s ...

[UPDATE MARCH 17th, 2021: Google has released a free tool specifically for escalating review removal requests and managing and tracking those escalations. It’s not particularly suited to agencies that manage ...

Looking to enter into the world of online review management, but not sure what you’re dealing with? Read our handy guide detailing all the key information you need to know. ...

Today, we’re pleased to announce the launch of Niche Review Sources for Reputation Manager. Niche Review Sources allows you to monitor and grow reviews on industry-specific websites. You’ll now have ...