2013 Expert Citation Survey

Posted by & filed under CitationBurst, CitationTracker, Research.

On Wednesday 11th September we hosted an InsideLocal Webinar titled ‘Enhanced Citations for Local Search Greatness’ (watch recording now)

The webinar was a timely one. On the same day the chaps from Getlisted.org updated their Local Search Ecosystem diagrams to show recent developments in the interrelationships and data networks which determine the spread of local data across the internet.

Local data & local business listings (aka Citations) have always been an important aspect of Local Search but they are growing in importance. This data forms the backbone of an increasing number of local search services, directories, local-social applications, mobile apps & GPS navigation services.

The number of consumers & therefore ‘potential customers’ viewing this data increases by the day – BIA/Kelsey predict that there will be 169 Billion ‘local searches’ conducted in 2016. 

Accuracy & Quality of Data is Essential!

The accuracy of data is THE key issue for both data providers and businesses. Consumers need to be able to trust the data they find about a business – there’s nothing more frustrating than turning up at a shop or restaurant which has closed down, moved or never even been located at that address!

Completeness & accuracy of data is a key factor in local search ranking – 3 of the top 10 local ranking factors are citation related with ‘consistency’ & ‘quality’ cited as the the most powerful of these.

With the increasing diversity of data sources & growth in consumer generated content the task of managing data has never been more complex & time consuming.

Expert Citation Survey

To help our customers, SMBs & SEOs understand the importance of citations and what to focus their efforts on, we enlisted the help of some highly respected, knowledgeable and ‘generous’* search experts.

We put together a 10 question survey which is 100% focused on local citations. We ask & answer some key questions which occupy the minds of local search marketeers and SMBs across the globe. See the results & comments published below.

*Why ‘generous’? – well these guys & gals lent us their time & expertise without payment and without quibble. We (and our customers & readers) appreciate this greatly and below is a list n’ link to all those who gave so generously. Thanks to –

Participant Participant
Mike Blumenthal – blumenthals.com Andrew Shotland – localseoguide.com
Don Campbell – expand2web.com
Nyagoslav Zhekov – ngsmarketing.com
Phil Rozek – localvisibiltysystem.com Laura Betterley – yadayadamarketing.com
Mike Belasco – seoverflow.com Matthew Hunt – smallbusinessonlinecoach.com
Brian Coryat – localsearchoptimization.com Damian Rollinson – UBL.org
Casey Meraz – ethicalseoconsulting.com Phil Britten – DAC group
Susan Hallam – hallaminternet.com Jon Keel – improved-results.com
David Moceri – heygotomarketing.com Myles Anderson (me) – brightlocal.com

‘Comments’ are provided by me (Myles Anderson). This is my take on the results of the survey and do not necessarily reflect the beliefs of the survey participants.

Qu 1 – How important are accurate citations to local search ranking?

  • 88% of respondents said that accurate citations are Critical or Very Important for local search
  • 0% respondents said that accurate citations were Not Important
How-important

 

 

 

 

 

 

 

 

 

 

 

Comment:

So, citations are important! Stop press, hold the phones, breaking news!

This won’t (or shouldn’t) come as a surprise to anyone familiar with local search and it supports the findings of the Local Search Ranking Factors study. But it’s nice to have a clear & positive statistic to use and support any discussions we have with clients about the value & validity of citation optimization.

 

Qu 2 – Are Citations getting more or less important to local search ranking?

  • 44% of respondents said that citations are getting more important in local ranking
  • Just 6% said that citations were getting less important
More-or-less-important

 

 

 

 

 

 

 

 

 

 

 

Qu 3 – What is more important – quantity or quality of citations?

  • 63% of respondents said that quality of citations is more important than quantity
Quantity-or-quality

 

 

 

 

 

 

 

 

 

 

 

Comment:

Although quality of citations is more important, sheer volume of citations still has an influence on ranking. Quantity of structured citations is the 6th most influential factor in the 2013 Local Search Ranking Factors survey.  So getting a spread of citations across a wide range of relevant & appropriate sites is still a very valid and beneficial task for an SMB or SEO to tackle.

Note – ‘Quality’ in this respect refers to the quality or authority of the site on which a citation exists; it doesn’t mean the completeness or accuracy of a listing itself. See Qu 4 for more on this.

 

Qu 4 – Which type of sites are most valuable for citations?

  • Findings show that citations on all types of site are of value to a businesses
  • 31% of respondents said that National Directories are most important
Type-of-sites

 

 

 

 

 

 

 

 

 

 

 

 

Comment:

National’ directories include high authority such as Yelp & Citysearch. In question 3 (above) we found that having citations on quality sites is more important than sheer volume of citations. Quality is defined by the authority & trusted nature of a site. Google trusts the data on sites like Yelp & Citysearch because they are a known quantity; they are professionally run and – despite their issues – put a lot of emphasis on the quality & accuracy of their data. They also have recognised brands & a strong linking profile which contribute to their authority score.

 

Qu 5 – Is it more important to update existing wrong citations or build new correct citations?

  • 56% say that its important to tackle both existing & new citations at the same time
  • 38% said it’s more important to correct existing, incorrect citations first
Existing-or-new

 

 

 

 

 

 

 

 

 

 

 

 

Comment:

Given the results of the 2013 Local Search Ranking Factors study which puts ‘Consistency of Structured Citations‘ as the 3rd most powerful factor, it’s not surprising that correcting incorrect citations wins out. In previous years quantity of citations was considered a more important factor but that is no longer the case. Poor quality data can be poisonous to a business’s success both online & offline and correcting existing inconsistencies should be #1 on the to do list for any SMB & consultant when it comes to citations.

 

Qu 6 – How important is it to merge or delete duplicate citations?

 

The results are split on this question:

  • 49% say that its important to delete or merge dupe listing
  • 51% say it’s not-important
Merge-or-delete

 

 

 

 

 

 

 

 

 

 

 

 

Comment:

Merging or deleting duplicate citations is often not an easy task. The process is different for each site, needs to be tackled 1 by 1, and each site has their own editorial team (or not in the case of many smaller directories!)

The steps to take are often not clearly laid out and the success rate is low which leaves so many of us frustrated & irritated. This experience may inform (skew?) the answers of some respondents – they have seen greater success in completing other citation tasks so focus on those first.

At BrightLocal we have a team of 25 submissions agents who are dedicated to claiming, updating & generating new citations. We’ve looked at numerous automated & manual methods for finding, deleting & merging listings and it’s not an easy one. It’s interesting to note that even automated publishing services like Yext haven’t cracked this particular nut. And these guys have a direct pipe into 30+ key directories, but even they can’t merge or remove duplicate listings with any great success.

 

Qu 7 – Do you think it’s best to build citations quickly or steadily over time?

  • 53% of respondents say that it’s important to build citations steadily & slowly
  • Only 7% say to build as many as you can NOW!
Quickly-or-steadily

Quote:

“We know building citations quickly for new sites is essential, but equally citation building is an ongoing steady process, not a one hit wonder.  A steady approach always wins with Google.”   Susan Hallam

“Citation building should be an on-going process and never end.”   Mike Blumenthal

Comment:

Enough said!

 

Qu 8 – Does address formatting need to be 100% perfect or do small differences not matter?

  • 50% of respondents say it’s important but not critical
  • 31% say it needs to be 100% perfect
Adress-formatting

 

 

 

 

 

 

 

 

 

 

 

 

Comment:

There is an element of subjectivity in what 1 person considers to be ‘100% perfect’. My personal feeling is that as long as the key data is correct (e.g. street number, zipcode, phone number) then nuances in formatting of words such as street, suite, South/North don’t matter. Often certain sites will force their own formatting on addresses so it’s out your hands anyway.

Google understands this and is intelligent enough to handle subtle & regular variations in formatting – i’m sure they have the processing power to determine that ‘Mac n Cheese’ located at 154 South Street 96553  is the same business as ‘Mac n Cheese’ at 154 S. Street 96553.

Quote:

“As far as address formatting goes, different sites tend to use different standards of abbreviation.  This ‘irregular’ standardization forces reputable sites, like Google, to use they’re own standardized matching algorithms to yield better, more unified crawl results.  Moral of the story is, don’t intentionally alternate between Road and Rd, but don’t stress over it if it happens.”  Phil Britten.

Qu 9 – How important is ‘richness’ of citations? (e.g. description, photos, hours…)

  • 56% of respondents said that richness was very important
Richness

 

 

 

 

 

 

 

 

 

 

 

Comment:

This additional ‘rich’ information is useful to both users & Google. Knowing the type of services, opening hours, payment options is useful information for potential customers. It also supports the data you load into Google+ and gives Google further proof points to corroborate the data it has about a business.

 

Qu 10 – How important is it to use different descriptions across different sites/listings?

  • 60% said that it is not important vs. 40% who said it is important
  • 30% said it it not important now but may be important in future
  • 26% said it was important on high value sites
Descriptions

 

 

 

 

 

 

 

 

 

 

 

Comment:

Overall the results show that it is NOT that important to use different descriptions on different sites. Given the host of other citation challenges we face, we can save ourselves time & headache by using the same description on all sites. If you are strongly compelled to use different descriptions then streamline your efforts and just do this on the highest value sites – Google+, Yahoo, Yelp, Citysearch etc (and important niche sites like Tripadvisor)

Quote:

“Although there may not be a direct issue with duplicate content on citation sites (as they still appear to be indexed), I would always take the higher road and try to be the least imperfect. You don’t want to get hit in the future for something so simple.” Casey Meraz

———-

As you will have seen throughout the content above, contributors were also invited to leave additional comments & suggestions. Here is a selection of the other useful advice provided –

“Also, pay close attention to the categories you choose for each listing.  What with Google’s “custom” categories going the way of the do-do bird, my guess is your categories on other sites are as important as ever.”  Phil Rozek

“Unstructured citations are where the action is” Andrew Shotland

———

Key Findings:

  • Citations are a very important part of local search (now & in the future)
  • Quality of citation sites used is more important than quantity
  • Quantity is still important – especially if all your competitors are on the high quality sites too!
  • Fixing incorrect citations is more important than building new citations
  • Citations should be built steadily over a few months – not hundreds in 1 month!
  • Accuracy of NAP is important but subtle variations don’t matter
  • Adding rich info to citations is important
Myles Anderson Myles Anderson

About the Author

In my capacity as CEO, i get involved in all areas of the business but my 2 biggest passions are our 'Tools' and our 'Customers'. It's my job to ensure that we continue to extend and improve our tool-set to meet our customers ever-changing needs. But it's just as important that we deliver excellent customer service to match our tools - one without the other just doesn't cut it!

5 Responses to “2013 Expert Citation Survey”

  1. joe underwood

    I followed the comments and enjoyed all contributions. I would suggest that you invite Travis Van Slooten to future round tables. His WWW contribution to the SMB in Citation Management is very important to their success. Again thank you for the work and help.

    joe underwood
    Area Code Shopper
    Titan Fence, Inc.

  2. Benjamin Beck

    Myles,

    This is a great survey! Thanks for putting it together.

    This data is so helpful in showing clients the importance of building citations for their business.

    Thanks again!

  3. Andre Knox

    Thanks Myles,
    I am fairly new to the game, about a year into it now, and this answers most questions I was asking myself when doing citations.
    Andre

Leave a Reply

  • (will not be published)