In my capacity as BrightLocal founder and CEO, I get involved in all areas of the business, but my two biggest passions are our tools and our customers. It's my job to ensure that we continue to extend and improve our platform to meet our customers' ever-changing needs. But it's just as important that we deliver excellent customer service to match our tools; one without the other just doesn't cut it!
As anyone who has filled out a survey for BrightLocal knows (thank you, by the way!), we take customer feedback very seriously. When we’re prioritizing what products to improve or new features to build, we not only monitor broad market trends, but we listen to you, our hard-working customers, doing your job day after day… Read More
Myles AndersonBy Myles Anderson on April 22nd, 2020Myles AndersonHi, I sincerely hope that you, your family, your friends and colleagues are safe and well, and that they stay that way while we get through this tough time. I’ve been trying to find the right sentiment and words for this message ever since it became clear just how much coronavirus would impact us, our… Read More
Myles AndersonBy Myles Anderson on March 26th, 2020Myles AndersonTop 50 Local Citation Sites We originally published this list of top local citation sites in 2013 and it’s become such a regularly trusted resource that we’ve re-researched and republished it every year since! In August 2019 we reviewed all the local directories included and updated each of the country lists to ensure that this is the most… Read More
Myles AndersonBy Myles Anderson on August 8th, 2019Myles Anderson[Update 12/19/2019: Acxiom has officially retired its directory, meaning we no longer submit to it as one of our big four data aggregators. Foursquare has taken its place.] Post last updated: May 2020 We see a lot of questions in forums and blog comments asking ‘which citation service is best?’ so we thought we’d provide… Read More
Myles AndersonBy Myles Anderson on May 4th, 2019Myles AndersonTen years ago, Ed Eliot and I founded the first iteration of BrightLocal, a local search agency helping local businesses grow through the effective use of search marketing. Fast-forward to today and, while BrightLocal has changed from an agency to a technology company, the aim is the same as it always was: to help deliver… Read More
Myles AndersonBy Myles Anderson on April 9th, 2019Myles AndersonStaying on top of your business’ online reputation is a time-consuming and never-ending pursuit. You need to respond to reviews in a timely manner, spot trends within feedback, and address issues that are negatively impacting your reputation. On top of that, you also need to be generating new reviews to help attract customers and stay… Read More
Myles AndersonBy Myles Anderson on March 26th, 2019Myles Anderson“Strike while the iron is hot,” they say, and nowhere is this more applicable than when getting authentic feedback from customers. At the point of sale or point of service; that’s when customers are at their happiest, and when they’re most likely to provide you with a true reflection of your service. That’s why we’ve… Read More
Myles AndersonBy Myles Anderson on February 19th, 2019Myles AndersonAs part of the Local Marketing Institute’s Local Business Marketing Summit earlier this year, I had the pleasure of sharing my tips for developing an effective reputation management strategy. Take a look at the video below for the whole recording, or read on for a summary. I love what reputation can do for a business. When… Read More
Myles AndersonBy Myles Anderson on November 13th, 2018Myles AndersonAs you’ll no doubt be aware from our extensive research into online reviews for local businesses, reputation management has become a critical factor in business success. 85% of consumers trust online reviews as much as personal recommendations Positive reviews make 73% of consumers trust a local business more 68% of consumers will leave a review… Read More
Myles AndersonBy Myles Anderson on October 8th, 2018Myles AndersonEnd of content
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