We started with two people, one shared dream and a lot of coffee. Just look where we are now!
- Myles Anderson
Founder & CEO
Brighton, UKI love working with small business owners and local SEOs. They are such passionate and committed people that it makes every day challenging and rewarding. Google+
- Ed Eliot
Founder & CTO
Brighton, UKEd oversees technical operations. He built our first two tools and the basics of our admin panel. Ed brings 15 years of development experience to BrightLocal.
- Alison McSorley
Brighton, UKAlison ensures that BrightLocal runs smoothly behind the scenes, with the management of all billing and invoicing.
- Usman Barki
Brighton, UKUsman is a key member of our project manager team. He leads product & project management on Citation & NAP products. His eye for detail & communication skills make him perfect for this demanding role.
- Mathew Coghlan
Head of Customer Success
Brighton, UKMatt runs our customer success team. Having worked in SEO since 2012, Matt’s BrightLocal journey began as a BrightLocal customer while working as an Account Manager at a digital marketing agency. Google+
- Helen Barnes
Digital Account Executive
Brighton, UKHelen helps onboard New Clients and manages customized enterprise campaigns. She also monitors feedback of BrightLocal to ensure a high level of service.
- Jon Rana
Digital Account Executive
Brighton, UKJon helps look after new customers coming into the platform, providing support and getting them setup to use the service to its full potential.
- Andreas Georgiades
Digital Account Executive
Brighton, UKAndreas loves growing our relationships with new and existing clients, helping them get the most out of the BrightLocal platform.
- Mike Wilson
Customer Success Agent
Brighton, UKWhat Mike doesn't know about BrightLocal probably isn't worth knowing! He's on hand to help all our US & Canadian customers with their questions. Find him on live chat or on a Live Demo. Book yourself in for a Live Demo today.
- John Forth
Digital Marketing Manager
Brighton, UKJohn drives traffic to BrightLocal.com through search, social and display advertising as well as overseeing and implementing our conversion optimisation and tech SEO strategies.
- Chris Sheward
Brighton, UKChris works across marketing, looking after our social and email footprints while also ensuring the BrightLocal site is properly optimized for search. Twitter
- Jamie Pitman
Head of Content
Brighton, UKJamie heads up BrightLocal's content team, ensuring we produce insightful articles, research and resources that enable businesses and SEOs to get even better results in local search.
- Rosie Murphy
Research & Content Manager
Brighton, UKRosie manages BrightLocal's delivery of research and survey pieces. She heads up data-driven content such as regular polls, webinars and whitepapers, including the Local Consumer Review Survey. Twitter
- Dougal Crowder
Brighton, UKDougal is our in-house designer, helping us to keep the BrightLocal website & application looking great & evolving with the times. dougal.co
- Iurii Pochtar
Project Delivery Manager
Kyiv, UkraineIurii is a member of our project manager team. He takes care of using best practices for development teams located in Ukraine.
- Catherine O'Sullivan
Operations & Finance Executive
Brighton, UKCat’s job contains a little of everything, she makes sure the Brighton office runs smoothly while also assisting the Operations Manager with a variety of finance and billing tasks.
- Lauren Thomasson
Customer Success Agent
North Carolina, USALauren is the queen of 'live demos'! She's brilliant at walking our customers through our tools & reports so they get the best possible start on BrightLocal. Book yourself in for a Live Demo today.
- Brad Franklin
Customer Success Agent
Ventura, CABrad has more than 10 years of experience in digital marketing, with a major focus on local search since 2010 and is a valued member of our customer success team.
- Renier Alfeche
Head of Submissions
PhilippinesRenier heads up our 40-man Citation team in the Philippines. He joined BrightLocal in 2009 and has been a huge part of our growth & success.
- Joseph Jacinto
Lead Submissions Manager
PhilippinesJoe oversees our citation submissions. He manages our ever-growing team and ensures the speedy distribution of tasks and the in-depth QA tests which all completed campaigns must pass.
- Dmytro Vovk
Head of Infrastructure
Kyiv, UkraineDmitry leads our Kiev team. He is an extremely knowledgeable and skilled developer with over 15 years of front-end and back-end development experience.
- Dmitry Maltsev
Kyiv, UkraineWith over 10 years of diverse development experience, Dmitry brings fresh skills and perspectives to the team.
- Serioga Ivasenko
Kyiv, UkraineSerioga is a very experienced developer and leads one of our development teams. He has responsibility for a number of core services which form the backbone of BrightLocal.
- Anastasiia Rybalova
Kyiv, UkraineAnastasiia is a back-end developer who focuses on different BrightLocal services, especially subscriptions and payments.
- Alexandr Oliinyk
Kyiv, UkraineAlex is a thoroughbred developer who combines smart thinking with a great work ethic. We can throw anything at Alex and know that he'll do a great job.
- Ivan Prokopenko
Kyiv, UkraineIvan is a leading light in our development team. He combines high skill level with fresh thinking & a positive attitude. He also has great hair.
- Alexander Narozhny
Kyiv, UkraineAlex focuses on our Citation & NAP services/APIs. He helps ensure the data accuracy of these services & the rollout to new countries.
- Vitalii Harbulinskii
Kyiv, UkraineVitalii is a key member of our infrastructure team. He also works with NAP and Citations services.
- Anton Zelenin
- Alex Maslakov
Kyiv, UkraineAlex is a front-end developer who works with the UX/UI of internal tools.
- Yevhen Kutniak
Kyiv, UkraineYevhen is a front-end developer who helps BrightLocal to improve the interfaces of internal tools.
- Kseniia Sevostianova
Kyiv, UkraineKseniia is a skilled front-end developer with good understanding of the user mindset.
- Yuriy PIddubnyak
Kyiv, UkraineYura is our front-end developer. He deals with UX/UI and has strong marketing background.
- Alina Sharipova
Kyiv, UkraineAlina is a certified QA engineer who manages and performs testing processes through all steps of Software Development Life Cycle to ensure that all features are high quality and meet requirements.
- Juliya Gorokhova
Kyiv, UkraineJuliya is a highly skilled QA engineer. She manages our manual & automated testing processes which ensures the ongoing quality of the BrightLocal app.
- Tatyana Ziva
Kyiv, UkraineTatyana is a skilled QA engineer, who manages quality of BrightLocal products on all steps of Software Development Life Cycle.
- Daria Tatarina
Kyiv, UkraineDaria is a highly qualified QA engineer who creates, implements and improves QA procedures for our products. She is also responsible for defining, updating and executing test cases.
Our Local Citation Specialists
We have 65 agents & 20 managers in our Citation submission team. Based in the BrightLocal office in Mindanao, Philippines, the team are dedicated to delivering high quality citation campaigns each month. These superstar citation agents and managers complete over 2,000 campaigns, delivering over 60,000 submissions for our customers every month.
CUSTOMER SUCCESS EXECUTIVE
Working as part of our Customer Success Team in our friendly Brighton office you will be primarily responsible for supporting our customers via email and live chat, plus rolling your sleeves up and assisting the Customer Experience Manager, and Head of Customer success in shaping and implementing the strategies to define and achieve exceptional customer service at all levels.
You will receive extensive training on SEO, marketing and the BrightLocal platform. You will use this knowledge to assist customers who contact us via live chat and email, impressing them with your knowledge and educating them about the benefits of BrightLocal.
Liaising with your colleagues in the Philippines, Kiev & USA, your internal relationships are as important as external ones and you’ll need to be a team-player and a great communicator to be successful in this role.
Areas of Responsibility
- Manage, answer and respond to inbound enquiries via live chat and email from new and existing customers
- Work to SLAs and KPIs and the one-touch approach when dealing with customers
- Operationally assist in all customer success strategies and projects day to day and provide varied support as and when needed to colleagues in the Customer Success Team
- Build strong relationships and deliver exceptional service to existing customers to ensure they get value from BrightLocal
- Suggest & implement improvements to processes under your control
- Manage ‘churned customers’ procedure to retain them and resolve any issues and reasons for wanting to cancel
BrightLocal HQ is located in Brighton, UK. This is the nerve center of our operation and where the big decisions get made.
86, Gloucester Road
Kyiv houses the BrightLocal development team. Kyiv (or Kiev) is the capital and largest city of Ukraine and where the 'heavy-lifting' work gets done!
8 Bolsunovska street
Valencia City is where our Citation team are located. Our modern office is centrally located with super-fast broadband and houses a dedicated team of citation experts.
BrightLocal was founded in 2009 by Ed Eliot and Myles Anderson.
Having spent 10+ years working for large media and internet businesses we wanted a change and relished the chance to use our knowledge to help local businesses grow through effective use of search marketing.
BrightLocal started out as a search agency providing local search services to a range of local businesses in and around London (UK). However, we soon ran into issues as we tried to grow the business and take on more customers.
We felt swamped by the scale of daily tasks facing our team. We needed to automate repetitive tasks such as running audits, tracking rankings, identifying citations, submitting to local directories, and monitoring reviews. We looked around to find specialist tools to help us but we couldn’t find any. Sure, there were lots of general SEO tools but none which focused on the needs of digital marketing agencies and local businesses.
So we decided to build them for ourselves. Then we showed them to a number of friendly SEOs in our network and the response was unanimous: “awesome…can i use them too!”
And so the BrightLocal toolset was born.
Since then we have grown to 120 dedicated staff in four countries, serving more than 50,000 amazing customers world-wide.
And the journey has only just started.