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Local Consumer Review Survey 2019

Over the last decade, online reviews have been becoming an ever-more-common part of consumers’ purchasing decisions. But, with reviews now being a huge part of online search results, a poor star rating or the feedback of unhappy customers can be hard to miss. The Local Consumer Review Survey provides an annual look into how consumers… Read More

Published 2019

Google Confirms November 2019 Bedlam Update is Based on Neural Matching

Since November 3, when our local algorithm monitoring tool Local RankFlux alerted subscribers of high volatility in the local pack, the local search community has been abuzz with theories circulating as to what could be causing the major drops and increases in rankings. On Monday, December 2, Google confirmed it had rolled out an update… Read More

Published 2019

NEW FEATURE: Never Miss a Single Customer Review with Review Inbox

Today, we’re proud to announce a major update to Reputation Manager with the release of Review Inbox. What is Review Inbox? Review Inbox makes multi-location reputation management simpler. Now you can see every customer review, for every location you manage in BrightLocal, from the comfort of a single feed.  With Review Inbox you can: See… Read More

Published 2019