Google Confirms November 2019 Bedlam Update is Based on Neural Matching

Google Confirms November 2019 Bedlam Update is Based on Neural Matching
TL;DR
  • Google has confirmed a local algorithm update took place in early November 2019 based on neural matching
  • Neural matching is an AI method used to connect words with concepts and could help to tackle spam in local results
  • The November 2019 local update has been fully rolled out on a global scale, although we can expect some yo-yoing of results while the machine learns what to prioritize
  • The November 2019 local algorithm update is in no way related to October's organic update, BERT

Since November 3, when our local algorithm monitoring tool Local RankFlux alerted subscribers of high volatility in the local pack, the local search community has been abuzz with theories circulating as to what could be causing the major drops and increases in rankings.

November 2019 Local Algorithm Update

On Monday, December 2, Google confirmed it had rolled out an update (previously referred to as the Bedlam update – a term coined by local SEO queen Joy Hawkins) based on neural matching – an AI method used to better connect words with concepts.

Until Monday, theories of relevancy, proximity, link building, and so-called “swapasaurusing” had continued to fill the forums and Twitter threads. Prior to this confirmation, on November 12, Google had addressed the rumors of a local algorithm update, with its Search Liaison Twitter sharing the following:

While Google’s attempt at clearing the air might have caused some frustration among local SEOs, it did reinforce the idea that something was afoot in the world of local search algorithms. Since Google’s initial statement, flux continued to run rampant, with agencies and SMBs taking to the forums to try to make sense of the seemingly never-ending changes to their rankings.

What is neural matching?

Possibly for the first time ever (according to Search Engine Roundtable’s Barry Schwartz) Google confirmed once and for all what was going on in local search:

As suspected, Google had rolled out a local search update at the beginning of November – which has now been completed globally. According to Google Search Liaison, this update involved prioritizing neural matching in an attempt to provide local searchers with more relevant results.

One of the most important features of the update is that Google can now do a better job of going beyond just the words in a business’s name or description. In short, the November update will help local businesses that are more relevant to the searcher’s intent rank, regardless of the name of the business – which could be very good news for local businesses with less keyword-friendly names.


For those still seeing changes to their rankings, Google’s Danny Sullivan clarified:

A major impact of the update – and what will come as good news to many – is that keyword spam in business names won’t be favored as much as it once was. While Google once relied on keywords in names to provide relevant results, it will now use neural matching to pull results beyond just the business name. There has been some concern as to whether or not this is working quite as planned yet, but it’s undoubtedly a step in the right direction.

Oh and before you head to the comments to ask if this update is at all related to BERT, here’s one Danny Sullivan prepared earlier:

In other news, Andy Simpson is all of us right now:

Back to Bedlam

In theory, neural matching is inarguably a great stride forward for local search. Whether it’s being implemented effectively is, of course, a different matter. From what we’ve seen, based on the inconsistent nature and yoyo-ing of results, the algorithm must be learning what to rank as relevant and what not to.

But, there does some to be some concern in the community that the recent update may be doing the opposite of what Google intended. Local SEO consultant Tim Capper voiced his concern that neural matching may be surfacing spam, while others have also claimed to be seeing more spam than ever.

And it certainly seems that the rankings volatility isn’t over just yet.

Throughout October, Local RankFlux scores week-on-week averaged from lows of 2.34 to highs of 2.53. Meanwhile, November’s average weekly flux reached heights of 3.73, illustrating just how much the local pack was affected during the rolling out period. To put things into perspective, last week’s average flux was up 24% compared to the average score back in mid-September.

November 2019 Local Algorithm Update

While we speculate whether what we’re experiencing is the new normal, flux continues to be above average. We’ll be keeping a keen eye on any changes tracked by Local RankFlux in the coming weeks, so sign up to regular email updates to stay in the loop.

What you need to do now

So what do you need to do in response to this update? Maybe frustratingly, once again the answer is “nothing” – providing you’ve been executing local SEO properly pre-update, that is. As always, it’s best to wait for the dust to settle before making any reactive changes. 

That being said, now is as good a time as any to ensure you’re doing everything you can do to boost your local SEO efforts: building accurate and relevant citations, filling out your GMB listing in as much detail as possible (particularly using relevant business categories), and of course, not making use of blackhat or spammy techniques.

It’s also worth remembering that while neural matching is new to local search, it’s been present in organic search since 2018, so it’s not an entirely new concept we’re working with.

While Google claims the November Bedlam update is complete, a change like this means Google will continually be learning and improving to match users with the most accurate results, so don’t expect your rankings to remain stationary just yet. 

And while it may be natural to default to panic-mode when an algorithm update is confirmed, in theory, this update and its reliance on neural matching should mean you’re more likely to benefit from site and store visitors with truly local intent, rather than mismatched users.

Though the update wasn’t created specifically to fight spam, it may help to combat it. We may still be seeing some spam in the local pack and SERPs, but it appears that Google is putting measures in place to at least try to reduce the level of spam we see, and help ensure the most relevant local results are shown to searchers.

November 2019 Rankings

Since the roll-out of this update, it’s highly possible you’ll have seen some volatility in you or your clients’ businesses. As with all algorithmic change, the best defense is a good offense – meaning tracking your rankings shouldn’t only be done during times of high flux. To keep tabs on your positions, sign up for a free trial or log in to your BrightLocal account now.

And, to be the first to know about updates or changes to the local algorithm, sign up for daily, weekly, or urgent updates from Local RankFlux

Does Google’s explanation support the changes you’ve seen to local rankings? Share your experiences with us in the comments below!

Stephanie Newton
About the author
Stephanie Newton
Stephanie is responsible for managing BrightLocal’s community outreach and engagement, as well as producing and managing content to help inform and educate the local SEO community.

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