by Mike Hawkes
Feedback from your customers can be a treasure trove of helpful information. It may help you uncover demand for new products or services, for example. It could also shed light ...
by Sammy Paget
There’s something comforting in the familiarity of brands we know and love. The safety of knowing that, no matter where you are in the world, when you see that brand’s ...
We've rounded up the newest AI updates coming to Google this year, as outlined at Google's Live in Paris event.
by Sammy Paget
Would you believe that BrightLocal has been exploring the relationship between consumers, online reviews, and local businesses for almost 13 years? Since 2010, we’ve seen significant developments in the perceptions ...
Today’s consumers don’t just turn to Google and traditional review platforms to share their recommendations about local businesses. In fact, these often aren’t where they go first. Social media plays ...
We’re pleased to announce a major update to Get Reviews that gives you much more flexibility when generating customer reviews. Every business has slightly different needs when gathering customer feedback ...
by Sammy Paget
Just weeks after Google Business Profile users experienced suspension chaos, it seems another Google bug is doing the rounds in GBP once again. This time, users have reported instances in ...
When a consumer is making a decision about what to buy, they often look at what other people are saying about it. So, when a consumer decides to write a ...
by Mike Hawkes
Are you confident that you know how to spot a fake Google review? Or certain that you know just how to identify a fake 5-star review from a mile away? ...
As marketers, we understand how crucial a positive online reputation is, but, we know it can be a little more difficult to sell the need to your clients. That’s why ...
Got a question about reviews? We’ve got you covered! In our latest Local Search Clinic, host Claire Carlile was joined by Dani Owens (Pigzilla) and Crystal Horton to answer your burning questions ...
by Rada Daktina
Developing a positive review profile is an important task for businesses providing home services and contractors. Homeowners will want to know they’re hiring a reputable service provider before parting with ...