Several of our providers may be based outside of the EEA.
This is a complete list of our sub-processors and where your data will be held.
| Name | Description | Country |
|---|---|---|
| Google Workspace | Email provision for brightlocal.com. Office applications and file storage, and use of Google Gemini | Dublin, Ireland |
| Google Analytics | Analytics help us understand how customers interact with the BrightLocal website. | USA |
| Amazon Web Services (AWS) | Cloud Platform | Dublin, Ireland |
| Zoom | Video conferencing platform | USA |
| Recruitee | Recruitment system | AWS – Dublin Google - Germany |
| UltimateAI | AI driven chatbox feature for Zendesk | Frankfurt, Germany |
| TicketTailor | Ticket and payment site | Dublin, Ireland |
| Ask Nicely | Customer NPS feedback | USA |
| Avalara | Tax management for customer payments | USA |
| Awesome Screenshot | Taking screenshots and screencasts | USA |
| Bitly | URL shortening service | USA |
| PayPal | PCI compliant processor for customer payments | USA |
| Braintree | PCI compliant processor for customer payments | USA |
| ChartMogul | Analytics platform, providing information about subscription lifecycle, MMR, churn etc. | Frankfurt, Germany |
| CookieBot | Cookie bar management tool | USA |
| Cloudflare | Performance and security platform | Data may be held in the USA or Europe. |
| Open AI | AI provider | USA |
| Crazy Egg | Understanding customer usage – snapshots, screenshots, and recordings | USA |
| Debounce | Email validation service | Germany |
| Gong.io | Video calls, transcribing | USA |
| Zoho | Email provision for brightlocal.ph | Dublin, Ireland |
| Chili Piper | Lead scheduling, pipeline management, custom deal management | USA |
| Learnworlds | Learning platform, powers BrightLocal Academy | Frankfurt, Germany |
| ChatBot | Pre-sales live chat | USA |
| DropBox Sign | Contract signing and management | USA |
| Profitwell | Churn and delinquent payment management | USA |
| Planhat | CRM and customer success platforms | |
| Postmark | Email sending services | USA |
| Mailgun | Email sending services | USA |
| Digital Ocean | Colocation (SaaS application) & hosting (corporate website) providers. | Corporate site (USA) and VPN servers (US, UK and Singapore). |
| RapidSwitch | Colocation (SaaS application) & hosting (corporate website) providers. | UK |
| Sharesale | Affiliate management platform | USA |
| Xero | Company financial management and reporting | USA + New Zealand |
| Zapier | Automated workflows and service connections | USA |
| Zendesk | Customer support/ticket management | USA |
| Atlassian | Collaboration and project management | Dublin, Ireland |
| Survey Monkey | Website and platform surveys + customer and market research. Used for both marketing and product purposes | USA |
| Twillio | SMS sending service | USA |
| Canny | A feature voting and changelog tool | USA |
| HubSpot | Marketing CRM platform | Frankfurt, Germany |
| Mailchimp | Marketing automation and email marketing platform | USA |
| CloudTalk | International calling and recording platform | Frankfurt, Germany |
| Streamyard | Streaming | USA |
| Simplecast | Podcasts | USA |
| Typeform | Customer Service contact-us form | USA |
| Agorapulse | Social media management | France |
| Userpilot | Software to provide in-app messaging | EU |
| FullView | Screen recording user journeys for troubleshooting and customer support | Germany, Frankfurt |
| Anthropic Claude | AI integrations available on customer account | USA |