Equality, Diversity and Inclusion at BrightLocal

We believe in treating everyone as an equal, and that includes appreciating each person’s unique individuality. We respect each others’ opinions and believe that every opinion has value, even if the final decisions we make do not incorporate that opinion.

We are committed to creating a rich and diverse workplace that offers equal opportunities to everyone, no matter their gender and gender identity, ethnicity, background, sexual orientation or any other protected characteristic.

We believe that through diversity we give ourselves the best chance to identify a broad and balanced set of ideas and opportunities that will help our people, our customers and our business achieve their goals.

We wish for our teams to be truly representative of the communities we work in and we wholeheartedly support the actions and efforts of those within our communities to call out and eliminate unlawful discrimination.

We aim to be transparent about the levels of diversity and inclusivity in our team; we know that we are not perfect, but we are committed to working towards the highest level of diversity and inclusivity possible.

We commit to continually reviewing and adapting our recruitment practices and procedures to ensure that we always attract a diverse range of applicants for every role.

We do this through using balanced and ‘neutral’ job descriptions, using a range of job sites and agencies to reach a broad audience, providing unconscious bias training for all hiring managers, and regularly reviewing and publishing (internally) applicant gender statistics.

We will always take into account changes in the law and modify our practices in line with changes and recommendations.

Our commitment to continual and significant investment in our team members’ skills lies at the heart of who we are as a business, and how we intend to grow and be successful.

We see continual learning as a necessity, not a benefit.

We are committed to offering equal access to training courses, books, materials and conferences to every team member, whether it’s their first week or their tenth year at BrightLocal.

Each team member is allocated the same, generous, guaranteed training budget each year, and they are in control of what training they complete and when.

We encourage each team member to make full use of every learning opportunity to develop their full potential, so that their talents and experience can benefit BrightLocal, but more importantly to help them progress their careers to the highest levels.

We wholeheartedly believe in the importance of being considerate, kind and generous to our teammates, colleagues, customers, partners, and the suppliers that we work with, and we believe in always treating others as we wish to be treated ourselves.

We do not tolerate harassment or bullying in any life setting, not just at work. We pledge to deal swiftly and significantly with any reports of such abhorrent behaviour and such behaviour will be dealt with as misconduct under the organization’s disciplinary procedures, and appropriate action will be taken. Particularly serious complaints could amount to gross misconduct and lead to dismissal without notice.

Details of our grievance and disciplinary policies and procedures can be found in the BrightLocal Employee Handbook. The digital version of this handbook is given to every new starter.