Cloud Creations

As a leader at Salesforce I worked with Justin Davis, (CEO of Cloud Creations) for two years and over those two years I got to know Justin and his team on a personal and professional level - often overlapping without notice due to the amount of trust I had in him and his team. After working at Salesforce for four years, our #1 value is Trust - this is why I chose to work more with Cloud Creations vs any other consulting partner. I urged my team of 7 Account Executives to bring in Cloud Creations wherever possible because of the value, professionalism, trust and going above and beyond for our mutual customers, even when the customer was at fault. Over the two years there were no issues from Cloud Creations that weren't quickly, effectively and professionally resolved to both our customer's and Salesforce's satisfaction. This is why we continued to use them on 100+ evaluations, with current and new customers. I highly recommend using Cloud Creations if you are looking for quality work, great value and where trust is a top value of yours.

I worked with Justin and crew over 18 months ago, and I still find glitches and poor programming that they did. It is an embarrassment to call my new company because of the way they coded, I would never rely on this company to provide services.

i really want to give them 1 star but in order to get this review seen i have to put 5. UNSATISFACTORY. poor communication and orders don’t get delivered. scam.

We had a great experience working with Cloud Creations. The team was very knowledgeable about Salesforce and we benefited greatly from the training. I would recommend Cloud Creations to anyone needing Salesforce implementation.

I would recommend this company. They are dedicated to their clients' success.

I am adding an update as promised to the CEO for their responsiveness after my first review. They made us a priority and started correcting things right away. Unfortunately, still had to keep sending things back more than once. Problem now is because it took so long, I have been promoted to the Program Manager and have other responsibilities that keep me from being able to complete this. Everyone involved was nice to me. Just not the place I would go to for consulting. I had to put so much work in of my own time only for them to not use the information I gave them made me feel as if they could only handle basic tasks. Would not recommend them for help with structuring complex processes. I believe a big part of customer service is listening to the customer and guiding them to what they need. That is what I do for my clients, but I don't feel like that was done for me here. Previous review: Six months in and still waiting for our Salesforce to launch. I was promised that Cloud Creations would have the work done in time for my training tomorrow with our team, but no response. We are a non-profit with unique needs and they said no problem to our requests, yet when I did the first test half the work was not done. I made a detailed spreadsheet after spending hours reviewing how Salesforce works on my own and it was like they didn't even read it. Then it dragged on for months. We paid over 10K for basic programming that I actually tried myself and was able to do, so I'm not sure why this has taken so long. In six months I could have done the work myself, but thought that paying them would get us the product faster. Obviously I'm frustrated right now because I'm expecting to have a database to use and I have no idea when it will be ready. I just want what we paid a bunch of money for within the timeframe they said it would be done. This is pushing everything in my project timeline back and my only recourse is to write this review...