MaxAudience Digital Marketing

Huge Let Down! I would not recommend working with Ed Rutherford. During the on board process with Ed, he explained to our team that his job was to strategize and guide clients to success. It was clear that his team dealt with the day-to-day responsibilities. While the team did that, he never lived up to his part of the relationship. In fact, during Q & A, usually he would cut off anyone on our team or his own team immediately to sway the conversation into confusion. Additionally, his demeanor towards the women on the team calls was appalling, which caused tension for our lead. He was repeatedly told about the importance of our ads early on and assured us that with his guidance to his team they understood the outcome. That information never made it to his team, which caused the entire project to fail and cost our company thousands. We felt his strategy and team direction was skewed, which we caught on to on our team calls. In addressing his team, they were very attentive, accommodating, and always provided requests promptly. All of these reasons ultimately played a huge role in our decision to terminate our contract given our team’s point person. In the short time that we worked with him, it was a horrible experience and one that I would warn any company to be wary of.

Where do I begin…. I spent $9500 ($3,500 in LinkedIn Ads) on a marketing campaign that resulted in $500 in sales and 1 new client. Yippee!!!! Said no one. My intention was to invest in a marketing program that would produce a greater client base and increased income. When I interviewed MaxAudience, I was sold on the LinkedIn marketing strategy which I was assured would deliver new clients and increase sales. I was told that this strategy was tried and true and has worked for their other clients. Unfortunately, MaxAudience did not deliver. Despite being told that MaxAudience and I would collaborate on all aspects of the ad strategy (copy, content, graphics, links, etc.) MaxAudience went live with the first Linkedin ad without even providing it to me for review. When I called them on this, MaxAudience informed that they had the campaign under control and were monitoring its success. When I asked to review the ad, I found multiple errors. Not only was the ad not dynamic as they promised, when I clicked on my logo, I was directed to a random website. Also, when I clicked on the phone number from my phone, another business was dialed. The ad's errors and poor formatting misrepresented my business. I take pride in my work, including attention to detail. Potential clients would certainly be turned off and not inclined to contact my for services based on this poor ad. I got a call from MaxAudience about 3 weeks after the first ad went live. I was asked energetically, "So, how are sales?” I replied, "Umm they are non existent". Asking this question demonstrates that MaxAudience had failed to monitor the success of the ad. Had they looked at the statistics before calling me, they would have known the ad was not successful. I insisted the ads be revamped in an effort to target my intended market. MaxAudience bought stock images to represent my photography business. The images showed low quality cameras and lighting gear which would not appeal to the sophisticated clientele I am seeking. I expressed my thoughts on the images and suggested they use MY images for marketing. Another wasted ad. Another month of expense without any return on my investment. The LinkedIn ads did poorly again in December. My assumption was that the ad would be paused or pulled all together until a new ad was created and live with LinkedIn. Disappointingly, the ad was not pulled and since they continued to run the ads, $650 was spent on LinkedIn ad placement. MaxAudience knew we were not getting good results for the previous ads and they should of pulled the ad and put the campaign on pause. MaxAudience promised they would provide weekly/monthly reports on metrics (spend, engagement, conversions, discovery, etc.) If MaxAudience followed through with their promise, I would not have been billed $650 by LinkedIn for useless and unproductive ad placement. I believe my account was placed on the back burner while MaxAudience focused on other clients. When I discussed my frustration with the marketing campaign, expressing the costly investment with little to no return, I was told MaxAudience didn't know why the ads were not successful since they worked for other other clients. There was no consideration given for the amount of money and time spent. My only positive experience was working with Bruce Boyd. He is very professional and great to work with. If you are seeking marketing services, I would suggest you look elsewhere.

Best marketing company in CALIFORNIA! My social presence has skyrocketed since I hired MAXAUDIENCE. They're basically a one-stop shop for all your digital needs including web design, social marketing and digital advertising. I never thought I'd be able to trust someone to outsource my business but I'm so happy to find a company that I fully trust with my brand.

Our company was speaking with Ed Rutherfurd about marketing services and we were ready to start but we hesitated. In our first call he said he was working for MaxAudience, a San Diego based company, but in later calls he said he worked for another company based out of Texas. He refuses to confirm whether the Texas based company is MaxAudience or not. We find the confusion unprofessional and dishonest.

I had used Bruce in the past for an important project. He performed as expected this time around as well. I highly recommend him.

You guys are awesome. The website is awesome and much more user friendly.