3.6-star rating (165 Reviews)

Simply Bits

Tucson, 5225 N Sabino Canyon Rd, Arizona, 85750
Welcome to the world of Simply Bits. A wireless high-speed Internet access service. We provide Internet access, flexible Voice and fax communications, and other Enhanced IP Services. Connecting you to the worldwide web and telephone services has never been easier, faster, or more affordable. Discover how Simply Bits can mean the world to you.
Categories & Services
  • Digital Marketing
Recent Google Reviews
Avatar
5-star rating
7th January, 2024
Very friendly and fast service.
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1-star rating
7th January, 2024
Believe all of these one and two star reviews. SB used to be a 5 star company. If there were zero stars, that would be my rating. Impossible to contact, whether billing, tech support or sales. Received last months bill for $96 but they debited my bank account for $127. Calling about that and the method of payment in the future and no way to get anyone's attention. Although they provide what seems to be a stable product, they otherwise should not be in business given their front office attitude about customer service. Until this is fixed, do not use Simply Bits as your internet provider.
Avatar
2-star rating
7th November, 2023
After three days of attempted support, we are still without meaningful internet. A new router caused all satellite devices to fail and hours of waiting for help was fruitless. I swore death before xfinity but at least i could reach a human in less than an hour and a half
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3-star rating
7th November, 2023
Simply put, Simply Bits used to be great, now they are not all that great after being swallowed up by Ting. I have been "on hold" waiting for Sales for almost 2 hours waiting to cancel my service. They know their phone system is messed up, hopefully they will do something about it. On a positive note, there are still a lot of the old crew there and they are still very helpful and knowledgeable. I also cannot complain about the reliability of the system, it has always been quite solid.
Avatar
5-star rating
7th November, 2023
Simply Bits First of all, Shawn, who initiated my new account, was super patient, helpful, and friendly. The installer was knowledgeable, competent, and creative. Todd devoted hours to seeing that we’d got the signal I needed. Service/reception is so far beyond what I have had or thought I could get: I needed to call about a billing question and left a voice message which was responded to almost immediately by Suzette Masters, Triage Specialist, I was delighted by her demeanor of being a truly caring professional with a personal touch. In today’s hectic computer age, it’s refreshing to deal with a real live person who takes the time to make you feel that your issues are important. I would highly recommend Simply Bits for your internet needs.
Avatar
1-star rating
7th October, 2023
Your guys internet sucks, goes out randomly, updates randomly without letting me know, very bad WiFi service
Contact Details
Founded
Founded: 2003
Number of Employees
No. of Employees: 11-50
Contact Name
Contact Name: — — — —
Categories & Services
  • Digital Marketing
Recent Google Reviews
Avatar
5-star rating
7th January, 2024
Very friendly and fast service.
Avatar
1-star rating
7th January, 2024
Believe all of these one and two star reviews. SB used to be a 5 star company. If there were zero stars, that would be my rating. Impossible to contact, whether billing, tech support or sales. Received last months bill for $96 but they debited my bank account for $127. Calling about that and the method of payment in the future and no way to get anyone's attention. Although they provide what seems to be a stable product, they otherwise should not be in business given their front office attitude about customer service. Until this is fixed, do not use Simply Bits as your internet provider.
Avatar
2-star rating
7th November, 2023
After three days of attempted support, we are still without meaningful internet. A new router caused all satellite devices to fail and hours of waiting for help was fruitless. I swore death before xfinity but at least i could reach a human in less than an hour and a half
Avatar
3-star rating
7th November, 2023
Simply put, Simply Bits used to be great, now they are not all that great after being swallowed up by Ting. I have been "on hold" waiting for Sales for almost 2 hours waiting to cancel my service. They know their phone system is messed up, hopefully they will do something about it. On a positive note, there are still a lot of the old crew there and they are still very helpful and knowledgeable. I also cannot complain about the reliability of the system, it has always been quite solid.
Avatar
5-star rating
7th November, 2023
Simply Bits First of all, Shawn, who initiated my new account, was super patient, helpful, and friendly. The installer was knowledgeable, competent, and creative. Todd devoted hours to seeing that we’d got the signal I needed. Service/reception is so far beyond what I have had or thought I could get: I needed to call about a billing question and left a voice message which was responded to almost immediately by Suzette Masters, Triage Specialist, I was delighted by her demeanor of being a truly caring professional with a personal touch. In today’s hectic computer age, it’s refreshing to deal with a real live person who takes the time to make you feel that your issues are important. I would highly recommend Simply Bits for your internet needs.
Avatar
1-star rating
7th October, 2023
Your guys internet sucks, goes out randomly, updates randomly without letting me know, very bad WiFi service
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