The Burnette Agency

The Burnette Agency was the missing piece we needed to be an awesome marketing force! We utilized Arielle and her team for public relations, social media and creative services. I was able to work with her for 4 1/2 years. She is what catapulted our company when it was rather stale by introducing a robust social media presence, producing high end video content and guided us through each department with suggestions to make things better, sharper, and more intuitive. We tracked our achievements monthly which proved what she was doing was working. If I could describe Arielle in one word it would be character. She was incredibly dependable and definitely went the extra mile. I learned much from her and looking forward to working with her again.

For several years my organization has worked with The Burnette Agency for all of our marketing needs. Arielle, and her team of savvy professionals, continuously exceed our expectations with their graphics, photography and social media skills. The in depth research conducted and customized marketing plan developed by The Burnette Agency has been an incredible ROI for our organization!! Thank you, Arielle and team!

My experience working with this company was not good. I hired the Burnette Agency for social media management back in August and did not receive any of the prepaid agreed upon marketing output within the 1st 45 days of signing with them. After receiving subpar photography work along with missed deadlines and communication issues, I decided to end the service agreement because my confidence in their ability to deliver what was agreed on the contract was no longer there. These issues and lack of transparency are what drove me to end the service agreement early. I would not recommend this company. My biggest disappointment with this company was how the separation was handled. After I addressed my dissatisfaction and wanting to part ways amicably as they were not able to deliver what was agreed in the service agreement in a timely manner, I requested that they issue some type of credit to my company or partial refund as I received none of the agreed upon social media output that was prepaid for in the contract. Below is the breakdown that was paid for and not received. 1. 3 social media post per week (No social media post were performed on Facebook or Instagram) 2. Monthly Photography Shoot (No usable photographs that meet the criteria discussed in the on-boarding call) 3. Interacting with Consumers who tag us or mention us in post (No interaction was completed on social media channels) 4. Social Media Photography Research and Graphic Design (Not completed) 5. Monthly Content Calendars (Not delivered) 6. Monthly Reporting (Not delivered) Arielle refused to issue any type of account credit or reasonable refund and instead issued a spurious breakdown of hourly charges for items not referenced in the contract as justification for providing a refund of only $35, when I prepaid over $1200 for the above services that weren’t rendered. She also referenced that I breached the contract for ending the service agreement when they did not deliver many of the agreed upon contractual monthly deliverables on their end. Unfortunately, I was left without any type of usable marketing output for the money that was paid and felt as if this company did not do anything customer service wise to try to resolve the situation. If you do decide to go with this company, I would caution you to receive the agreed upon services prior to issuing them any type of payments.

I enjoy working with The Burnette Agency. They are a creative team that bring new ideas to the table each month.

The best agency I have ever experienced!

I am a one-woman-marketing machine for the nonprofit TechBridge—a nonprofit that improves communities by transforming nonprofits' ability to serve through the power of technology. So when I needed help with our PR efforts our fearless leader (TechBridge CEO, James Franklin) fervently touted Arielle Burnette of the Burnette Agency given his just meeting her at a local event and his impression of her expertise. Thus, we started working with The Burnette Agency. Within a couple month's time they managed to get us in front of over 6,000 potential nonprofit clients and in at least three different media outlets in our target markets. Our website traffic from our target markets grew by more than 200% collectively. And we managed to gain two new clients who a month prior had no clue who we were. On top of delivering outstanding results, The Burnette Agency team is truly inspiring and gracious to work with and we highly recommend them. —Latasia Brown, Marketing Guru at TechBridge