The Diamond Group

I have had the pleasure of working with the Diamond Group at Triangle Dentistry to manage our website and social media for the past 5 years. The Diamond Group team is very knowledgeable and professional. A true class act! They do an amazing job and stay on top of our account. I highly recommend them to anyone looking to make a change.

Appreciate the great reviews here – that’s part of why I hired them. Here’s what I experienced during my 3-month engagement – take from it what you will: • Paid $10,000 for first month’s “Momentum Phase” for planning. (I actually thought this was a good idea, until they parted ways with me 3 months into our contract and kept my $10,000). • Billed $3,594 for two “Landing Pages” that were never built at all. • Paid $994 for “Facebook Campaign Management” that never went live or generated any leads. • Was billed $2,794 for “Google Ads Management” that was never even turned on or generated a single lead. • Paid $4,600 for “Email & SMS Campaign Management” – not one email or SMS was ever sent. • Paid just under $4,000 for “SEO/Blog/Social Content” – no SEO technical fixes done, no back links or guest posts (per the SOW), got FOUR blog posts that were 100% AI-generated, and 3 of 24 social posts actually posted. • Paid $2,500 for a small amount of “Graphic Design” that was marginal at best. • Paid $3,750 for a “HubSpot Integration”. Was told this was done in-house, but user logs showed they just farmed the work out to HubSpot. • Was aggressively sold a $23,000 “Annual Contract” with HubSpot that I’m still stuck with – I’m guessing they are still collecting commissions. Plus, my lead volume dried up over 3 months under their watch, costing me six-figures in lost revenue. Ouch. In the end, I received a small partial refund of a few thousand dollars, but ZERO leads and NO revenue generated over a three-month period for almost $40,000 in lost fees would be devastating for most small business owners, like it was for me. Anyway, these are the details about my VERY costly mistake – thought they were worth sharing here. I don’t think these are totally incompetent or malicious people, but I find the concept of causing this much damage to my business and keeping $30,000 of someone’s money while delivering virtually zero value to be pretty unethical. Maybe you agree…and should make your choice accordingly, so you avoid a similar catastrophe. Just isn't worth the risk.

The Diamond Group is such a breeze to work with. With the amount of knowledge and experience they provide to our agency, they have brought Cavik Insurance into the 2024 year of marketing. Since working with them, our audience and presence online has grown, and continues to do so. Thank you especially to my team leaders, Mason & Emily, for taking our vision and running with it in such a successful way!

Our company wanted to upgrade our website with a product first, clean and navigable HubSpot CMS website. We worked with the Diamond Group from concept through site launch. Their team guided us through the process, helped us to identify priorities and developed a clean website that aligns with all of our goals. We are extremely pleased with our new website and our customers have loved our new navigation structure and the new design. I would highly recommend the Diamond Group for any of your website needs.

The Diamond Group has made a huge impact on our small start-up. We could not be more pleased with the attention and care their team provides! They have a very organized onboarding process and are integral in every step. Their team of creative professionals offer feedback, and advice as well as lots of solutions to the things that have been plaguing us. Their talented team has brought new ideas and creativity to our engagement, and we appreciate their positive energy and responsiveness. Our partnership with them has allowed us to do the things we love, and to grow our business. They have taken away all of the SM angst! Highly recommend!!

The Diamond Group is an amazing firm to work with! Their knowledge, experience and professionalism sets them apart in the digital marketing space. I highly recommend them for any marketing services your company needs.