Wallaroo Media

I've been working with Wallaroo for over two years now. Their team has been quintessential to the growth and scaling of our digital marketing and advertising and I highly suggest their services for anything and EVERYTHING agency-based! Amazing team, amazing people, amazing work. Ten out of ten.

Wallaroo were the worst business partners I’ve worked with in the last 7 years since starting my business. They made so many mistakes managing our Meta and Google ads, e.g. minimal creative testing on Meta, poorly crafted ads with mis-matched videos and copy advertising different products, used discount codes which didn’t exist, way over spent advertising to our existing customer audience (wasting thousands in ad spend each month), awful communication and poor account management. If I go into more specifics I could go on and on. For Black Friday, 1 week before we went live they had not started prep for any of our campaigns - even ignoring my pleas to organise in the weeks ahead. We finally had an emergency call 6 days before we went live where the CEO realised what was happening and tried to get things on track. But the whole situation caused me 2-3 weeks of the worst stress and anguish trying to get everything sorted and ensure our BFCM was a success. We’re talking staying up until 4am every day for 1 week, pounding energy drinks, to keep up with the workload of the tasks they had not completed themselves. This catastrophe was caused directly from our account manager’s incompetence. They caused me and my team so much stress and I try not to think about all the money they lost my business because of their mistakes. They always had an excuse and would gaslight me when I tried to bring up issues. I left after the minimum contract. If we hadn’t parted ways I think they could have destroyed my business from the inside. The results speak for themselves and reflect how incompetent they are: ROAS and volume with Wallaroo in December 2022 (the last month we worked with them): £98.5K turnover with 2.43 ROAS Since leaving Walleroo our ROAS results have consistently been improving. ROAS and volume we achieved in May 2023: £102k turnover with 4.16 ROAS To all current Wallaroo partners: please get an independent party to check the work they’re doing for you! If they’re doing anything close to how they managed our account there’s loads of money they’re leaving off the table. To anyone considering working with them: run for the hills! Learn how to run ads yourself or choose another partner.

Our company has partnered with Wallaroo since 2018. During this time, I've had the pleasure of working directly with several people from their team, and it's been great. They're experts at what they do and are easy to communicate with. Most importantly, they deliver results. They've been instrumental in our long-term sustained success. I recommend them 200%.

We hired Wallaroo to help start the launch of our company with social media, website, branding, ads etc... all of it. The first meeting was great. A lot of great promises and they sounded competent to do the job. Much like Zach's review on here, the owners are completely out of the loop of what is going on and unfortunately, there is nothing going on. After paying them $17,000 in 3 months, here's what we got: a partial website (we ended up finishing is up) they have NO business designing websites. Packaging design (we basically designed it ourselves, literally working on it on a laptop on a Friday night showing step by step what we needed done with their “packaging designer” who was more of an intern). They referred us to a local “packaging” manufacturer, of which when we reached out to them, they simply make labels for things like a Coke bottle, yet Wallaroo claimed they were their primary packaging manufacturing go-to company. Weird that they don't even do packaging and never have. They didn't even know what a die line was. Thank God we figured it out by our self that the die line they put together was backwards otherwise we would have had 25,000 packages ($$$$) that would have been wasted with the box not folding correctly and even if it did, the text would have been upside down in certain spots. We did get a few good blog posts and about 20 social media posts. SEO is garbage. Please don't use this company. We have since reached out via email and text to try to get some high-resolution images of our logos that we paid for with no avail. We paid them so much money and we can't get an email with a freaking attached with a high res image. This company is not competent to be doing any of this business. Also, it seems that they are more of a general contractor because in total while working with “Wallaroo Media” we also worked with Bombora and Pouch… who are they because they were not in our business contract and no mentions of third party outsourcing is in the contract… we read it line for line, over and over again. Don’t trust them to do what they say. Stay far away.

We hired Wallaroo for social media marketing and their daughter company, Bombora, for website development. Our experience with both companies was terrible. The co-founders, Kade and Brandon, were great to work with. However, our projects were not managed directly by the founders. Both of our project leads left Wallaroo for other companies in the middle of our contract. Follow through and communication were poor and Wallaroo/Bombora underdelivered the agreed upon services.

Wonderful breakfast: fresh pressed juices; bagels, breads, and pastries; eggs, potatoes, sausages; they changed the main breakfast options daily. It was delicious. The only reason I'm giving them 4 stars instead of 5 is because I parked my car in their parking lot, and I was later surprised that they charged me $25 for parking. They did not tell me the was a price for parking.