Joy Hawkins

Joy is the owner of the Local Search Forum, LocalU, and Sterling Sky, a Local SEO agency in Canada and the USA. She has been working in the industry since 2006, writes for publications such as Search Engine Land, and enjoys speaking regularly at marketing conferences such as MozCon, LocalU, Pubcon, SearchLove, and State of Search. You can find her on Twitter or volunteering as a Product Expert on the Google My Business Forum.

Joy has written 3 articles

Google Local Justifications

by Joy Hawkins

What are Justifications in Local SEO? Justifications are little snippets that Google shows in the local pack to help “justify” why the business is there and is showing up for ...

Learn

August 18th, 2021

3 min read

How Can Local Businesses Fight Spam in Local Results?

by Joy Hawkins

Sick of seeing spammy Google My Business listings from your competitors in the local 3-pack? You’re not alone. With just three results available in the local pack, it’s even more ...

Blog

July 2nd, 2018

3 min read

7 Best Practices on Communicating with Clients

by Joy Hawkins

Knowing how to give excellent customer service is something that many small businesses seem to struggle with these days. There are some really compelling statistics that show why excellent customer ...

Blog

March 7th, 2014

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