Joy Hawkins

Joy is the owner of the Local Search Forum, LocalU, and Sterling Sky, a Local SEO agency in Canada and the USA. She has been working in the industry since 2006, writes for publications such as Search Engine Land, and enjoys speaking regularly at marketing conferences such as MozCon, LocalU, Pubcon, SearchLove, and State of Search. You can find her on Twitter or volunteering as a Product Expert on the Google My Business Forum.

Joy has written 3 articles

Local Justifications in Google My Business: Everything You Need to Know

by Joy Hawkins

Local search intent is the holy grail of appearing in the local pack. Here, local SEO expert Joy Hawkins breaks down how justifications in Google My Business (GMB) can help ...

Learn

August 18th, 2021

3 min read

How Can Local Businesses Fight Spam in Local Results?

by Joy Hawkins

Sick of seeing spammy Google My Business listings from your competitors in the local 3-pack? You’re not alone. With just three results available in the local pack, it’s even more ...

Blog

July 2nd, 2018

3 min read

7 Best Practices on Communicating with Clients

by Joy Hawkins

Knowing how to give excellent customer service is something that many small businesses seem to struggle with these days. There are some really compelling statistics that show why excellent customer ...

Blog

March 7th, 2014

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