Announcing New Improvements to Your Customer Experience
Hi, I’m Vicky, BrightLocal’s new Head of Customer Success.
I just wanted to introduce myself and let you know about some fantastic improvements we’re making to the way we handle your support queries, that you may notice over the coming weeks and months. Take a look at the below video for an overview.
Your success is really important to us here at BrightLocal, so we’ve been working hard behind the scenes to evaluate how we support you and optimize the processes and tools we use.
We see this as a real investment into improving how you use BrightLocal, making it quicker and easier for you to get the answers and help you need, as and when you need them.
- HelpCenter and FAQs: We’re working on a complete overhaul of our HelpCenter and FAQs. We’re updating all the content, adding new FAQs and recording more video guides. This will ensure you always have the most up-to-date and relevant information at your fingertips.
- Live Chat: There’s nothing like that immediate, one-to-one support experience, and we’re excited to be launching a brand new live chat feature on our website. This will give you much more visibility on our availability and working hours, and provide alternative contact options for the few times my team is not immediately available to chat.
We want you to get as much value out of our tools and services as possible, and improvements to the way we support you will help us to provide the best answers to your questions in the fastest time possible.
So when you see these interface changes, or a change in the process you usually use to contact us, don’t worry, I can assure you that things are changing for the better.
If you need any help or information on this or anything else BrightLocal, please don’t hesitate to contact the Customer Success team via the new ‘Support’ button at the bottom of the website.