14 Great Stats for convincing SMBs to invest in local search

14 Great Stats for convincing SMBs to invest in local search

For those of us who work in local SEO, either in an agency or as a consultant, the value and benefits of local search are widely appreciated.

Local consumers are using multiple devices more frequently to search for, research & review local businesses. SMBs who don’t capitalise on this by having a useful & professional websites, monitoring their online reputation, or communicating with consumers online, may get left behind.

However, it’s not always easy to convince SMBs about the merits of local search. But there is a ton of supporting data which make the case for investing in online (almost) impossible to argue against. In fact there are almost too many great stats than can end up over whelming business owners.

14 Best Stats Which Prove that Online is Key for Local Businesses

We have curated & filtered this vast array of stats down to those that we think build the most compelling argument. We use these regularly in our own blog posts & presentations and we hope they are useful to you.

To make this list even more useful, we have produced a set of unbranded graphics which illustrate each statistic. These can be downloaded and reused as you see fit. They don’t mention BrightLocal (unless we are the source of the stat) and there is no obligation to reference us or link to us when you use them. Go wild!

The full set of 14 graphics can be accessed in PDF format here: Essential stats for convincing SMBs.

Or you can simply right click & download the specific ones you want to use.

See also – 10 Stats That Prove the Power of Mobile Marketing

Fact 1: Local consumers rely on the internet

  • 97% of consumers use internet when researching local products/services (BIA/Kelsey)
  • 54 percent of Americans have substituted the Internet and local search for phone books (comScore)

Consumers use internet to search business


Using internet over phone books

Fact 2: More users = more searches = more potential customers!

  • 140 billion local searches (on desktop & mobile) expected in 2014 (BIA/Kelsey Local Commerce Monitor (LCM) Survey, Wave 16, November 2012)
  • 95% of smartphone users have looked for local information (Source: The Mobile Movement Study, Google/Ipsos OTX MediaCT , Apr 2011)

Local searches both desktop and mobile


Users use smartphone for local business

Fact 3: Having a website is essential, but it’s just a start

Website gives credibility to business


Contacting local business with website

manage online reviews


Fact 4: It’s crucial to be visible & prominent on the web

  • 98% of searchers choose a business that is on page 1 of the results they get.

Visibility on the web

Fact5: Your Reputation Matters!

Online reviews matter

FACT 6: Consumers trust what they read online

Consumers trust online reviews

FACT 7: Consumers make quick decisions about who to use

  • 77% of smart phone users contact a business after looking for local Information (Source: The Mobile Movement Study, Google/Ipsos OTX MediaCT , Apr 2011)
  • 59% of mobile users who look for local information visit the business on same day (Source: The Mobile Movement Study, Google/Ipsos OTX MediaCT , Apr 2011)

Contacting business using smartphone


Visiting a business after searching online

FACT 8: Even your existing customers are looking for you online

  • No 1 reason for doing an online search is to find the location for a ‘known’ business (comScore, Neustar Localeze, 15 Miles – Local Search Study 2014)


FACT 9: Your customers are social & so are your competitors

  • 72 percent of SMBs are using social media to promote their businesses (BIA/Kelsey Local Commerce Monitor (LCM) Survey Q3, 2013)
  • Seven out of ten consumers are more likely to use a local business if it has information available on a social media site (comScore Networks/TMP Directional Marketing)

Promoting business on social media


Local business on social media

Build local citations


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15 thoughts on “14 Great Stats for convincing SMBs to invest in local search”

  1. Hey Myles. great content. Is there a way we can get (and use) the images you used. They wouuld be great in presentations to prospects.

  2. I think the social aspect is the hardest for small businesses to grasp. It’s not just about posting content or short blurbs but about engaging with an audience and most SMB’s have a hard time prioritizing the time since a few years ago they didn’t have too.

    Good post Myles.


  3. Awesome list of stats, Myles! Thanks for taking the time to share! Marketing is a different beast than it was even ten years ago. Smartphones have completely changed the ballgame in that people are now connected 24/7 thereby giving them access to worlds of information and recommendations readily available in their front pocket. Today’s strongest businesses are those who focus their efforts online.

  4. Great post Myles and thank you for allowing use of your information and graphics. Very helpful for my own SMB helping SMBs in my local area. This is sincerely appreciated. Regards Julie

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