Reviews

Online reviews can today make or break a local business. Get the latest guidance and research on growing your reviews and responding to customer feedback.

Review Gating

Review Gating

by Jamie Pitman

We now live in a world where everything gets a review. What used to be the domain of movies, restaurants, music, and art—and flowed from the pens of critics—is now ...

April 5th, 2022
3 min read
Responding To Online Reviews

Responding to Online Reviews

by Jamie Pitman

Responding to both positive and negative reviews is part and parcel of reputation management, but did you know there are several business benefits to doing this? Our latest consumer review ...

April 5th, 2022
3 min read
Monitoring Online Reviews Teaser

Monitoring Online Reviews

by Jamie Pitman

If you’re being proactive about building your review profile, review monitoring is an essential activity because it helps you to keep track of what’s being said about you online.  Not ...

April 5th, 2022
3 min read
How To Ask For Reviews

How to Ask for Reviews

by Jamie Pitman

Modern consumers use online research to learn more about a product they’re interested in purchasing, a service provider they might hire, or a business they’re interested in working with before they ...

April 5th, 2022
7 min read
What Matter In Onlne Reviews Teaser

What Matters in Online Reviews?

by Jamie Pitman

All online reviews are valuable (both good and bad) but not all reviews are created equally. Today’s consumers exhibit a high level of review awareness, with almost 8 in 10 ...

April 5th, 2022
4 min read
Benefits Of Reviews

Benefits of Reviews

by Jamie Pitman

Online reviews for local businesses are more important than ever. They’re highly trusted, ubiquitous for pretty much every industry, and are hugely beneficial for your business in a number of ...

April 5th, 2022
7 min read
What Is Review Management Teaser

What Is Review Management?

by Jamie Pitman

Online review management involves building a digital public image one online review at a time. Doing so will mean that anyone searching for your brand will discover recent feedback and ...

April 5th, 2022
4 min read
Review Platform Guidelines Teaser

Review Platform Guidelines

by Jamie Pitman

As a local business owner, the number of review platforms that you need to consider is large and growing, encompassing both general sites such as Google, Yelp, and Facebook to ...

March 5th, 2022
10 min read time
Embedding Your Reviews On Your Website

Embedding Reviews on Your Website

by Mark Crowe

Online reviews are vital to local business success. This is due to their role in the consumer decision-making process and their status as a known local search ranking factor.  In ...

March 5th, 2022
6 min read
Fake Goog Reviews Teaser

Fake Google Reviews

by Ben Fisher

Reviews play a vital role in today’s economy as they help local consumers decide which businesses they wish to work with. In many cases, the quantity and quality of reviews can make ...

March 5th, 2022
4 min read
Using Sms To Ask For Reviews

Using SMS to Ask for Reviews

by Stephanie Newton

Building a stellar review profile calls for a lot of proactivity on the part of the local business, and it also requires a multi-pronged approach. For example, it’s advisable to ...

March 5th, 2022
3 min read